Experience: 10+ Years
Key Skills:
• IT Governance & Compliance
• Budgeting & Asset Management
• IT Infrastructure Management
• IT Operations & Service Delivery
• Network & Server Administration
• Cloud Technologies (Microsoft 365, Azure, AWS)
• Cybersecurity & Risk Management
• ITSM & ITIL Practices
• Incident & Change Management
• Active Directory & Identity Management
• Vendor & Stakeholder Management
Good to have
Process Oriented
Certified in Microsoft Security (SC-300 / SC-200)
ISO 27001 Lead Implementer
Skills & Responsibilities:
• Manage and maintain IT infrastructure, including servers, networks, firewalls, and cloud services.
• Ensure high system availability, data security, and business continuity through effective backup and disaster recovery practices.
• Oversee helpdesk operations and ensure timely resolution of user issues within agreed SLAs.
• Administer Microsoft 365 / email systems, user access controls, Active Directory, and endpoint security.
• Monitor network performance, internet connectivity, VPNs, and security configurations.
• Manage IT assets, software licenses, and ensure compliance with organizational policies.
• Coordinate with external vendors, service providers, and ISPs for support and procurement.
• Develop and implement IT policies, SOPs, and security standards.
• Support business applications (ERP/CRM/Service tools) and recommend technology improvements.
• Maintain documentation of IT systems, configurations, and processes.
• Ensure periodic audits, patch management, and cybersecurity best practices are followed.
Qualification
Bachelor’s degree in information technology, Computer Science, or related field.
Certification
ITIL, Microsoft, Cisco, or equivalent.
